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What Hospitality Taught Me to Be Thankful For (That I Would’ve Never Learned Anywhere Else)

What Hospitality Taught Me to Be Thankful For (That I Would’ve Never Learned Anywhere Else)

by Chris Mallon | Nov 19, 2025 | Industry Insights, Behind the Bar, Growth

What Hospitality Taught Me to Be Thankful For (That I Would’ve Never Learned Anywhere Else)   Gratitude in this industry is weird. We say “thank you” after the worst shifts of our lives.We hug coworkers we barely know because we survived brunch together.We joke...
When Gratitude Is Just Another Shift Requirement: The Exhaustion of Performing Grace in Hospitality

When Gratitude Is Just Another Shift Requirement: The Exhaustion of Performing Grace in Hospitality

by Chris Mallon | Nov 12, 2025 | Industry Insights, Behind the Bar, Gratitude

When Gratitude Is Just Another Shift Requirement: The Exhaustion of Performing Grace in Hospitality The closer we get to Thanksgiving, the more the word gratitude feels weaponized. It’s all over the chalkboards and signage; “Give thanks,”...
The Truth About Hospitality Stress Dreams

The Truth About Hospitality Stress Dreams

by Chris Mallon | Nov 5, 2025 | Industry Insights, Advocacy, Behind the Bar

No, I Don’t Watch The Bear. I Already Dream It. Hospitality Stress Dreams and Strange Theater of the Mind People ask me about The Bear a lot. Like, a lot.“You must love that show.”“Isn’t it just so real?”“You probably relate to it so much.” No. I didn’t really love...
The Masks We Wear: Emotional Labor of Hospitality and Holidays

The Masks We Wear: Emotional Labor of Hospitality and Holidays

by Chris Mallon | Oct 30, 2025 | Industry Insights, Culture & Critique, Seasonal Shifts

The Masks We Wear A Halloween Reflection for the Industry That Lives in Costume You don’t need Halloween to know what it feels like to wear a mask. Ours aren’t rubber or plastic.They don’t come with strings or eyeholes.Ours are made of “I’m fine,”...
The Best Guests Are Getting Harder to Find

The Best Guests Are Getting Harder to Find

by Chris Mallon | Oct 21, 2025 | Industry Insights, Advocacy, Behind the Bar, Gratitude, Growth

The Best Guests Are Getting Harder to Find (And the Ones Who Show Up with Grace Deserve a Damn Medal) There was a time when you could spot them the moment they walked through the door. Not by how they dressed. Not by how much they spent.But by the way they looked at...
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Recent Posts

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  • The Ghosts of Christmas Shift: Why Popup Bars Are Haunting the Industry
  • Gravy Doesn’t Fix Grief: What the Holidays Feel Like Behind the Bar

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