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Want to Know What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul

Want to Know What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul

by Chris Mallon | Oct 14, 2025 | Industry Insights, Advocacy, Culture & Critique

What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul The pandemic didn’t just upend the way we live; it took a jackhammer to the very foundation of hospitality. Since the lockdown era, a steady chorus of customer complaints has...
The Pumpkin Patch Is a Lie: Fall Isn’t Cozy Behind the Bar

The Pumpkin Patch Is a Lie: Fall Isn’t Cozy Behind the Bar

by Chris Mallon | Oct 7, 2025 | Industry Insights, Culture & Critique, Seasonal Shifts

The Pumpkin Patch Is a Lie: Fall Isn’t Cozy Behind the Bar There’s a moment every fall, and it started back in September.  Back when the first guest walks in wearing a flannel shirt and announces to no one in particular that “fall is finally here.” They order a...
It’s All a Lie: Exposing Hospitality Burnout and the Empty Cup Myth

It’s All a Lie: Exposing Hospitality Burnout and the Empty Cup Myth

by Chris Mallon | Sep 30, 2025 | Industry Insights, Gratitude, Growth

The Overflow Is a Lie I’ve Stopped Pretending Otherwise You’ve probably heard it a hundred times:“You can’t pour from an empty cup.”Nice sentiment. A true Pinterest classic.But out here? In this industry? It’s a full-blown lie.We pour empty.Day after day. We...
The Dangerous Blame Game: Why Bartenders Aren’t Drugging You on Broadway

The Dangerous Blame Game: Why Bartenders Aren’t Drugging You on Broadway

by Chris Mallon | Sep 25, 2025 | Industry Insights, Accountability, Advocacy, Behind the Bar

The Dangerous Blame Game: Why Bartenders Aren’t Drugging You on Broadway There’s a dangerous myth running loose on social media right now- one that threatens the very people who keep Nashville’s nightlife thriving. It usually starts with a dramatic post in a tourist...
The Tip Pool Can’t Pay for Therapy: Why Hospitality Deserves Better

The Tip Pool Can’t Pay for Therapy: Why Hospitality Deserves Better

by Chris Mallon | Sep 24, 2025 | Accountability, Advocacy, Industry Insights

The Tip Pool Can’t Pay for Therapy: Why Hospitality Deserves Better But We Keep Showing Up Anyway Why hospitality deserves better isn’t just a catchy tagline. It’s a quiet anthem whispered behind bars, in kitchens, in server alleys, and after closing shifts. It’s what...
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Recent Posts

  • The Quiet Months: Why Hospitality’s Slow Season Matters
  • To the Ones Still Working This Week: Holidays in Hospitality
  • The Myth of the Holiday Bonus (and 100 Other Festive Lies I’ve Survived)
  • The Ghosts of Christmas Shift: Why Popup Bars Are Haunting the Industry
  • Gravy Doesn’t Fix Grief: What the Holidays Feel Like Behind the Bar

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