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Gravy Doesn’t Fix Grief: What the Holidays Feel Like Behind the Bar

Gravy Doesn’t Fix Grief: What the Holidays Feel Like Behind the Bar

by Chris Mallon | Nov 26, 2025 | Industry Insights, Advocacy, Seasonal Shifts

Gravy Doesn’t Fix Grief What the Holidays Feel Like Behind the Bar There’s a lie that gets whispered around the industry this time of year, tucked between reheated mashed potatoes and that extra bottle of whiskey hidden under the service bar: “Just get through the...
The Truth About Hospitality Stress Dreams

The Truth About Hospitality Stress Dreams

by Chris Mallon | Nov 5, 2025 | Industry Insights, Advocacy, Behind the Bar

No, I Don’t Watch The Bear. I Already Dream It. Hospitality Stress Dreams and Strange Theater of the Mind People ask me about The Bear a lot. Like, a lot.“You must love that show.”“Isn’t it just so real?”“You probably relate to it so much.” No. I didn’t really love...
The Best Guests Are Getting Harder to Find

The Best Guests Are Getting Harder to Find

by Chris Mallon | Oct 21, 2025 | Industry Insights, Advocacy, Behind the Bar, Gratitude, Growth

The Best Guests Are Getting Harder to Find (And the Ones Who Show Up with Grace Deserve a Damn Medal) There was a time when you could spot them the moment they walked through the door. Not by how they dressed. Not by how much they spent.But by the way they looked at...
Want to Know What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul

Want to Know What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul

by Chris Mallon | Oct 14, 2025 | Industry Insights, Advocacy, Culture & Critique

What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul The pandemic didn’t just upend the way we live; it took a jackhammer to the very foundation of hospitality. Since the lockdown era, a steady chorus of customer complaints has...
The Dangerous Blame Game: Why Bartenders Aren’t Drugging You on Broadway

The Dangerous Blame Game: Why Bartenders Aren’t Drugging You on Broadway

by Chris Mallon | Sep 25, 2025 | Industry Insights, Accountability, Advocacy, Behind the Bar

The Dangerous Blame Game: Why Bartenders Aren’t Drugging You on Broadway There’s a dangerous myth running loose on social media right now- one that threatens the very people who keep Nashville’s nightlife thriving. It usually starts with a dramatic post in a tourist...
The Tip Pool Can’t Pay for Therapy: Why Hospitality Deserves Better

The Tip Pool Can’t Pay for Therapy: Why Hospitality Deserves Better

by Chris Mallon | Sep 24, 2025 | Accountability, Advocacy, Industry Insights

The Tip Pool Can’t Pay for Therapy: Why Hospitality Deserves Better But We Keep Showing Up Anyway Why hospitality deserves better isn’t just a catchy tagline. It’s a quiet anthem whispered behind bars, in kitchens, in server alleys, and after closing shifts. It’s what...

Recent Posts

  • The Quiet Months: Why Hospitality’s Slow Season Matters
  • To the Ones Still Working This Week: Holidays in Hospitality
  • The Myth of the Holiday Bonus (and 100 Other Festive Lies I’ve Survived)
  • The Ghosts of Christmas Shift: Why Popup Bars Are Haunting the Industry
  • Gravy Doesn’t Fix Grief: What the Holidays Feel Like Behind the Bar

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