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The Truth About Hospitality Stress Dreams

The Truth About Hospitality Stress Dreams

by Chris Mallon | Nov 5, 2025 | Industry Insights, Advocacy, Behind the Bar

No, I Don’t Watch The Bear. I Already Dream It. Hospitality Stress Dreams and Strange Theater of the Mind People ask me about The Bear a lot. Like, a lot.“You must love that show.”“Isn’t it just so real?”“You probably relate to it so much.” No. I didn’t really love...
The Masks We Wear: Emotional Labor of Hospitality and Holidays

The Masks We Wear: Emotional Labor of Hospitality and Holidays

by Chris Mallon | Oct 30, 2025 | Industry Insights, Culture & Critique, Seasonal Shifts

The Masks We Wear A Halloween Reflection for the Industry That Lives in Costume You don’t need Halloween to know what it feels like to wear a mask. Ours aren’t rubber or plastic.They don’t come with strings or eyeholes.Ours are made of “I’m fine,”...
The Best Guests Are Getting Harder to Find

The Best Guests Are Getting Harder to Find

by Chris Mallon | Oct 21, 2025 | Industry Insights, Advocacy, Behind the Bar, Gratitude, Growth

The Best Guests Are Getting Harder to Find (And the Ones Who Show Up with Grace Deserve a Damn Medal) There was a time when you could spot them the moment they walked through the door. Not by how they dressed. Not by how much they spent.But by the way they looked at...
Want to Know What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul

Want to Know What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul

by Chris Mallon | Oct 14, 2025 | Industry Insights, Advocacy, Culture & Critique

What Really Happened to Customer Service? A Post-Pandemic Look at Hospitality’s Soul The pandemic didn’t just upend the way we live; it took a jackhammer to the very foundation of hospitality. Since the lockdown era, a steady chorus of customer complaints has...
The Pumpkin Patch Is a Lie: Fall Isn’t Cozy Behind the Bar

The Pumpkin Patch Is a Lie: Fall Isn’t Cozy Behind the Bar

by Chris Mallon | Oct 7, 2025 | Industry Insights, Culture & Critique, Seasonal Shifts

The Pumpkin Patch Is a Lie: Fall Isn’t Cozy Behind the Bar There’s a moment every fall, and it started back in September.  Back when the first guest walks in wearing a flannel shirt and announces to no one in particular that “fall is finally here.” They order a...
It’s All a Lie: Exposing Hospitality Burnout and the Empty Cup Myth

It’s All a Lie: Exposing Hospitality Burnout and the Empty Cup Myth

by Chris Mallon | Sep 30, 2025 | Industry Insights, Gratitude, Growth

The Overflow Is a Lie I’ve Stopped Pretending Otherwise You’ve probably heard it a hundred times:“You can’t pour from an empty cup.”Nice sentiment. A true Pinterest classic.But out here? In this industry? It’s a full-blown lie.We pour empty.Day after day. We...
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Recent Posts

  • The Quiet Months: Why Hospitality’s Slow Season Matters
  • To the Ones Still Working This Week: Holidays in Hospitality
  • The Myth of the Holiday Bonus (and 100 Other Festive Lies I’ve Survived)
  • The Ghosts of Christmas Shift: Why Popup Bars Are Haunting the Industry
  • Gravy Doesn’t Fix Grief: What the Holidays Feel Like Behind the Bar

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